The Customer Experience Programs (CEP) of L’Observateur are invaluable tools for measuring the quality of the service offered to your customers.

With our team of 6,000 active mystery shoppers across Canada and the CEQI, our proven measurement tool, we can produce standardized and regular evaluations of the quality of service in your business. Our comprehensive customer experience evaluation programs are easy to integrate and use. They are designed to support leaders in decision-making and in the implementation of measures to increase customer satisfaction.

Derived from a scientific approach to ensuring the development of accurate and meaningful statistics on several criteria, this program allows quantifying and qualifying the nature of the services offered by your employees to your customers. L’Observateur measures the perceived quality of your staff, your products and ultimately your organization.